Refund & Cancellation Policy

Effective date: September 12, 2026

A signed quote or service agreement may include project-specific terms. Where legally permitted, those terms control if they conflict with this policy.

Transportation Cancellations

Cancellation requests must be sent in writing. Unless an agreement states otherwise, cancellations received more than 48 hours before scheduled service may qualify for a refund of prepaid service fees, less completed work and non-recoverable expenses. Late cancellations, failed pickups, unavailable recipients or denied access may be non-refundable.

Committed Expenses

Costs already committed for drivers, carriers, fuel, tolls, permits, vendors, equipment, research platforms, respondent recruitment or route preparation are non-refundable.

Rescheduling

Rescheduling is subject to availability. Clients remain responsible for additional costs caused by late changes, altered routes, missed appointments, inaccurate information or unavailable client personnel.

Completed Services

Completed transportation services and delivered research reports, datasets, presentations or digital work products are generally non-refundable. A documented concern should be reported within five business days so we can review the service record and determine an appropriate resolution.

Refund Requests

Email lorenzo.greenwich@loflotransport.us with the client name, invoice number, amount, service date, reason and supporting records. Approved refunds are returned to the original payment method. Processing times depend on the bank or card network.

Payment Disputes

Please contact us before initiating a payment dispute so we can review the agreement, invoice, communications and service records promptly.